You might be confused to find you have an account reading AMEX/DSNB. Macys is now associated with American Express, which is noted as AMEX in credit reports.
You might be confused to find you have an account reading AMEX/DSNB. Macys is now associated with American Express, which is noted as AMEX in credit reports.
AMEX is now associated with Macy’s….yet, it shows two separate accounts. One, Macy’s and the second , AMEX DSNB. Are they combining the accounts? I do not want two accounts!
Only one account should now show activity and balances. If both accounts show activity, contact us and we can help you with the error.
Why are there two Macy’s accounts showing up on my credit report?
There are many of us with more than one Macy’s account in our credit reports. I also have two accounts. If you don’t use your account for a time, return to the store and don’t have the card with you, they simply request you enter your personal information and, instead of using the account you previously held, they issue a new account number. Any new account lowers our credit scores, so this move by Macy’s has caused much irritation for consumers over the years. Look at the open date for your two Macy’s accounts. If this is what happened to you, the open dates will be different.
Actually, that is not true. I called Macys today and was informed that having two accounts on my credit report is normal- one is an in-store only account and the other is an American Express account that can be used anywhere, not just at Macys. They only have one card associated with the account that can be used for different purposes. You cannot cancel one without the other. You have basically been duped into opening an AMEX account on top of your Macy’s account.
Thank you for the information ‘concernedcustomer’… it sounds like Macy’s and American Express are up to something new. In the past it wasn’t unusual to have more than one Macy’s account, but they had different open dates and only one would be active. This new move by Macy’s will undoubtedly show the AMEX and Macy’s accounts with the same open date on our credit reports.
Yes, I too now have two accounts showing up on my credit report, AMEX DSNB and Macy’s. I had no intention of opening an AMEX account or a Macy’s. My husband allowed Macy’s to open one for him. Now we both have AMEX and Macy’s showing up on our credit reports. This appears shady. It did lower both of our credit scores “too many recently opened accounts open for too short a time”. If I ask Macy’s to close both will both come off of both my husband’s and my credit report?
Thanks!
Your husband must have made you a joint owner or authorized user. If this is the case, closing the account will close for both of you. Your scores will recover within a few months, so probably best to keep the account now that you have it…unless you opened one or two other accounts at the same time… and only if this account was opened within the last two months.
I had both a Macy’s and AMEX/DSNB accounts and used both. One account (Macys) is paid-in-full and the AMEX/DSNB has an overdue balance which is past collection stage but still on credit report. In an attempt to payoff, I called American Express to learn that this is not their account and was reminded of the arrangement AMEX/DSNB has with department stores. In short, not able to find a contact phone or address to pay off this account. Can you provide a contact phone or address in which to address payment issues?
The phone number for Macy’s American Express is 877.204.7996.
I am getting calls from people very upset with Macy’s American Express. People are even being denied loans because of Macy’s. This is what is occurring…consumer is paying total balance due by the due date, but Macy’s is not updating the account with a zero balance. Instead they are charging a small fee, usually $2, that is carried forward to the following month. If you believe your account is paid in full, often you don’t open your mail because you assume the statement is going to be a zero balance. Once this small charge is unpaid, you incur a late payment that gets reflected on your credit report. If this continues for several months it can proceed to collection status. This is trashing scores!
I have never seen type of action by a creditor. If this has happened to you, file complaint with your state Attorney Generals Office. And, watch for possible future class action lawsuit against Macy’s; this action by Macy’s American Express is violation of federal Fair Credit Reporting Act!
It sounds like Macys is charging a $2 monthly fee when you do not use your card. Wonder how this will go over? NOT! If you are unaware of this and do not pay the $2 fee or request it be removed from your bill, late payments are reported to your credit report and this could evolve into a collection account. Macys is beginning to damage the credit of a multitude of consumers, certainly a savy law company will soon file a class action lawsuit!
I recently had an alert from Experian that a loan for AMEXDSNB was paid off via credit card. I found that this is associated with Macy’s. I have a credit card for Macy’s but it has had a zero balance for about a year. Nothing was charged at all during that year. Why is it now just showing up as paid off?
Hello Karen,
Alerts often occur when there is no reason for them. Quite possibly the account has had a zero balance and no activity; Experian gleaned through your report and let you know the account has a zero balance. It is a concern they state a credit card was used to pay off the account, that would get my attention! I tend to dismiss many alerts, however I recommend you call Macy’s to verify there has been no recent activity on the account.
I had opened a Macy’s credit card at the store in 2007 to obtain a discount on my purchase and received a $100 limit. A while later, I received mail regarding an “upgrade” to an AmEx Macy’s card with a $300 credit limit. If I did accept the “upgrade,” I did not know that my credit score would be lowered twice from the opening of two separate accounts, or that I would have 2 accounts listed on my credit reports.
As far as I can remember, I never used the card(s) again.
What did anger me was first of all, when I did want to use my card at Macy’s in 2012 to get a sale price, I was told at checkout that my account did not exist. Secondly, once I obtained my credit reports, I found that both accounts had been closed. I did not close either one of these accounts, yet to add insult to injury, Macy’s put a special note on my credit reports stating, “Account Closed By Consumer.”
Do the credit bureaus view the accounts as linked and inseparable, thereby only “counting” one account history, or do they count them both separately? I sent a letter of dispute to Macy’s regarding WHO closed the accounts and for what reason, stating that I did not close them, and Macy’s wrote me back saying that their records show that I closed the accounts.
Hello Olivia,
Years ago Macy’s accounts began to be handled by American Express; Macy’s accounts became AMEX Macy’s accounts. When you received a limit increase, from $100 to $300, that would have improved your scores.
You state you didn’t use the cards again…this is the problem. Quite often if we don’t use an account for a year or more the account becomes inactive. In this case your account automatically shut down. (Your first Macy’s account would have been closed when Macy’s transitioned to AMEX Macy’s). This is why I recommend we use our active accounts about once every six months. In some cases when we don’t use an account a company won’t close the account, but will lower the limit on the account which results in lower scores.
It is actually better for an account to state the consumer closed it. If it states the creditor closed the account that indicates they no longer wanted your business.
Best!
Kathy